Privacy Policy

1. Who we are​

This website, therapyroomcentrallondon.com, is operated by Therapy Room Central London and Matthew Frener("we", "us", "our").

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We are the data controller of the personal data collected through this website.

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If you have any questions about this Privacy Policy or how we handle your personal data, please use the contact form on this website or email privacy-therapyroomcentrallondon@matthewfrener.com.

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2. What this policy covers​

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, complete our enquiry form, interact with our website through cookies and similar technologies, or otherwise contact us in connection with therapy room rental enquiries.

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3. The personal data we collect

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Information you provide directly​

When you complete the enquiry form on our website, we may collect the following personal data:

• first name

• last name

• email address

• phone number

• governing body

• confirmation that you hold Professional Indemnity and Public Liability insurance

• company name, where provided

• preferred day or days

• preferred time slot or slots

• the content of your message

• how you heard about us

• any additional information you provide if you select word of mouth, referral, or other

 

Information collected automatically​

When you visit our website, we may automatically collect certain technical and usage information, such as your IP address, browser type and version, device information, operating system, pages viewed, time spent on pages, referral source, and approximate location data inferred from IP address.

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Cookies and tracking technologies​

We use cookies and similar technologies on this website, including:

• strictly necessary cookies

• analytics cookies

• advertising cookies

 

These technologies help us operate the website, understand how visitors use it, measure performance, and support advertising-related functions.

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4. How we collect your personal data​

We collect personal data when you submit the enquiry form on our website, when you browse the website, and through technologies such as cookies, analytics tools, advertising tags, server logs, Google Maps, Wix Forms, and reCAPTCHA.

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5. How we use your personal data​

We use your personal data to respond to your enquiry, communicate with you about therapy room availability, assess whether the room may be suitable for your needs, and manage follow-up correspondence relating to your enquiry.

We also use personal data and usage information to operate, maintain, and improve the website, analyse traffic and user behaviour, monitor website performance, maintain security, prevent misuse, and support advertising-related functions such as ad measurement and audience insights where applicable.

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We do not use your personal data from the form to send newsletters or email marketing communications.

 

6. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing your personal data. The lawful basis depends on the purpose of the processing.

 

We rely on the following lawful bases:

 

Contract

Where you submit an enquiry asking about room rental and we process your information in order to respond and take steps at your request before any agreement is entered into, we rely on contract or pre-contractual steps.

 

Legitimate interests​

We may process certain personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This includes running and improving the website, keeping it secure, responding to general enquiries, and maintaining appropriate business records.

 

Legal obligation

We may process and retain personal data where necessary to comply with legal, tax, accounting, or regulatory obligations.

 

Consent

We rely on consent for non-essential cookies and similar technologies, including analytics and advertising cookies.

 

7. Cookies and similar technologies

This website uses cookies and similar technologies to distinguish you from other users, support website functionality, analyse traffic, and support advertising-related functions. Non-essential cookies generally require consent before they are set.

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Strictly necessary cookies

These cookies are essential to the operation of the website and may be used without consent where they are genuinely necessary for the service requested by the user.

 

Analytics cookies

We use analytics cookies and similar technologies, including Google Analytics and Wix Analytics, to understand how visitors use the website, monitor performance, and improve the user experience. These are non-essential and are used on the basis of consent.

 

Advertising cookies

We use advertising cookies and similar technologies, including Meta Pixel and Google Ads, to measure advertising effectiveness and support advertising-related functions. These are non-essential and are used on the basis of consent.

You can manage your cookie preferences through our cookie banner or cookie settings tool. You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

 

8. Third-party tools and services

We use third-party providers to help us operate the website and process certain information. These may include:

• Wix for website hosting and forms

• Google Analytics and Wix Analytics for website analytics

• Meta Pixel and Google Ads for advertising-related measurement and tracking

• Google Maps where embedded on the site

• Google reCAPTCHA to help protect the website from spam and abuse

 

These providers may process personal data in accordance with their own privacy policies and terms, and depending on the service they provide they may act as processors or independent controllers.

 

9. Who we share your data with

We do not sell your personal data.

 

We may share personal data with trusted third-party service providers where necessary to operate the website and our business, including hosting providers, website platform providers, analytics providers, advertising and tracking providers, anti-spam and security providers, and professional advisers where necessary. We may also disclose personal data where required by law or where necessary to establish, exercise, or defend legal claims.

 

10. International transfers

Some of our service providers may store or process personal data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection law.

 

11. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including responding to enquiries, maintaining records, complying with legal obligations, and protecting our legal position.

 

As a general guide:

• website enquiry form submissions: up to 12 months after the last meaningful contact

• business and administrative records: for as long as reasonably necessary and, where relevant, in line with legal, tax, or accounting requirements

• cookie and analytics data: according to the settings and retention controls of the relevant platform and your cookie preferences

 

12. How we protect your data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, disclosure, alteration, or destruction. These measures may include secure hosting, access controls, password protection, software updates, and the use of reputable third-party providers.

 

13. Your rights

Under UK data protection law, you may have rights including the right to request access to your personal data, request correction of inaccurate data, request deletion in certain circumstances, request restriction of processing, object to processing in certain circumstances, request portability where applicable, and withdraw consent at any time where we rely on consent, including for non-essential cookies.

 

If you want us to stop processing your personal data, or if you would like to access, correct, amend, or delete any personal data we hold about you, please use the contact form on this website or email privacy-therapyroomcentrallondon@matthewfrener.com.

 

14. Complaints

If you have any concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

 

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

 

15. Third-party links

This website may contain links to other websites or embedded third-party services. We are not responsible for the privacy practices of third-party websites, and you should read their privacy policies before submitting personal data through them.

 

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, the technologies we use, our services, or legal requirements. The latest version will always be posted on this page with the updated date above.